Terms and Conditions


REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mountmichaelwines.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mountmichaelwines.com and send your item to: 10 Pinot Noir Drive, Cromwell, Central Otago New Zealand.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, mail your product to: 10 Pinot Noir Drive Cromwell Otago NZ 9384

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


SUBSCRIPTIONS / WINE CLUB


The below Terms & Conditions apply to all NEW ZEALAND Wine Club Subscription members upon joining the club. By joining the Mount Michael Subscription Service, you agree to the following:

1. NEW ZEALAND MEMBERS: You have signed up to a one-year contract, comprised of two bi annual, consecutive shipments (annual allocation) This membership will automatically renew unless you notify us of your desire to cancel your membership. You will receive 2 x 6 bottle shipments sent out bi annually (12 bottles in total).

2. Unless affected by unforeseen logistic circumstance, NEW ZEALAND subscriptions- we charge your credit card on file bi annually 5 days before your shipment is due to be dispatched. (1st May & 1st November)

3. The wine is dispatched within 5 days of your credit card being processed. You will receive an email confirmation that your order has been dispatched and an estimated delivery time.

4. Mount Michael Wines reserves the right to alter the bi annual and annual release dates, dependent on vintage release. You will be notified of any changes in your bi annual or annual email announcing the coming shipment 3 weeks prior to the shipment date.

5. We review price ceilings annually. Any price changes will take effect 1st of May.

6. After one year, you may cancel your membership by written email notice to sales@mountmichaelwines.com at any time up to three weeks prior to a shipment. Members who send a cancellation request less than three weeks prior to a shipment will still be charged for and sent that shipment, and the cancellation will be implemented afterwards.

7. If you cancel your membership before receiving two bi annual or first annual wine club shipment(s), that is viewed as an early termination. Early terminations are subject to a fee of $20, or, the amount of total discount you have received up until the point of your early termination—whichever is greater. The latter amount covers discounted benefits you may have received as part of the benefits of being a subscription member.

8. Wine Subscription Members are responsible for notifying Mount Michael Wines of any delivery address changes. Failure to notify Mount Michael Wines of changes in delivery addresses will result in us passing along any fees incurred. Such include but are not limited to: the fee charged to us by the courier for failed delivery, a $20 fee for re-dispatching the wine for a second time. Members will be reminded bi annually to update their delivery details in the bi annual emails announcing the coming shipment.

9. NZ Only – Deliveries will be attempted three times to the address that you provide. Should the three attempts fail, you acknowledge and agree to a $20 redispatch fee to cover the costs charged to us for the failed delivery as well as the cost of re-dispatching your wine a second time.

10. You can put your membership on hold for a maximum of 6 months at any time prior to 2 weeks before the 1st of May and November. On Hold requests after that time will be charged and sent the shipment that corresponds with that quarter.

11. By joining the Mount Michael Subscription Service, you are declaring that you are the legal age of alcohol consumption in your home country and the country of delivery.

12. By joining the Mount Michael Subscription Service, you understand that the contact details you provide will be used to send correspondence regarding membership updates, exclusive event invitations and other information pertaining to your membership. These details will be added to the Mount Michael database and stored securely. They will never be rented to any third parties. Email is our main and preferred method of contact for the subscription service.

13. You agree to use of any photographs taken of you or your guest at a Mount Michael Subscription Service event for marketing purposes.